Find answers to the most frequently asked questions about insurance. We have grouped them into topics to make it easier to find what you’re looking for:
Safety and Security
What is Embroker?
Embroker is an intelligent insurance platform that makes it easy for businesses to get tailored insurance at the best price.
Who are the reinsurers behind my policy?
All of our policies are backed by a panel of eight A (Excellent) and A+ (Superior) AM Best-rated reinsurance companies. AM Best’s rating is an independent opinion of an insurer’s financial strength and ability to meet its ongoing insurance policy and contract obligations.
Who are the people behind Embroker?
Embroker is powered by an experienced and stellar team of insurance brokers and insurance industry executives, software engineers, product designers, and marketers. We were founded in 2015 by our CEO, Matt Miller. Learn more about us and how we’re making insurance radically simple.
What kind of businesses do you provide coverage for?
We provide insurance coverage solutions and expert risk-management consultation to a wide range of business types and sizes. We are licensed to sell insurance in all 50 U.S. states and the District of Columbia.
What does Fiduciary Liability cover?
Fiduciary Liability protects the company and employees from claims arising out mismanagement of Employee Benefit plans such as a 401(k).
What are some common types of claims for Employment Practices Liability (EPL)?
Common types of EPL claims are: Wrongful termination discrimination and sexual harassment.
What does Employment Practices Liability (EPL) insurance cover?
Employment Practices Liability provides coverage for the company and employees for claims brought against them alleging some type of violation of their legal rights as employees.
What are some common types of claims for Directors & Officers (D&O)?
They typically fall into four categories:
- Claims brought by shareholders
- Claims brought by customers
- Claims brought by competitors
- Regulatory investigations
What does Directors & Officers (D&O) insurance cover?
D&O is intended to cover the directors and officers of a company from claims brought by third parties alleging financial injury due to the breach of fiduciary duty, misrepresentations or errors & omissions made by the directors and officers of the company.
Does the policy cover all directors and officers or do we need to specifically name them?
Yes, our policy covers all past, present and future directors and officers of the company automatically without having to specifically name them.
What is a retention?
A retention is similar to a deductible. However, with a retention your company is responsible for the retention amount and the insurance carrier pays up to the full limit of insurance for any covered claim.
Who is the insurance carrier?
The insurance carrier is a coalition of A-rated reinsurers, including eight A (Excellent) and A+ (Superior) AM Best-rated reinsurance companies. AM Best’s rating is an independent opinion of an insurer’s financial strength and ability to meet its ongoing insurance policy and contract obligations.
Can I purchase insurance coverage for my business through Embroker?
Yes. You can instantly purchase tailored coverage for your business directly on this platform or via one of our brokers. To find out more about our insurance policies, visit our coverage site.
How long does it take to get coverage?
You can buy most of our insurance policies and packages for your business in less than ten minutes. We also offer bespoke protection services via our in-house brokers where the timing depends on the complexity of your business and coverage needs.
How do I know I have the right coverage for my business? How do I know I’m not over or underpaying?
From your account dashboard, you can view coverage and premium comparison data for companies similar to yours. You can also connect with a broker at any time to get help identifying your coverage gaps.
What are my payment options (method and timing)?
You can buy our instant policies with ACH and credit card. There is also an integrated premium financing option to allow customers to break payments up. For our bespoke coverage services, we also accept checks as the method of payment.
How do I make a payment?
You can make payment in the “payments” section of your Embroker account by ACH or credit card.
Can I finance the policy?
Yes, we have partnered with First Insurance Funding to offer financing to all of our customers. You can request a Finance agreement in the Payments section of your Embroker Account.
When is payment due?
Payment is due within 30 days of purchasing the coverage.
Can I pay in installments?
Currently, we do not offer instalments. However, we have set up a financing program with First Insurance Funding that will allow you to pay in instalments.
What happens if I leave Embroker in the future?
Nothing, except we’d be sad to see you go! Your data and account settings will stay the way you left them should you decide to come back.
Where can I leave suggestions for your product?
We’re breaking new ground in an exciting time for the insurance and financial industries and would love to hear your suggestions. Please send an email to firstname.lastname@example.org.
How do I make Embroker my broker?
We become your broker when you transfer your policies to us and/or purchase coverage. Please note: Each insurance carrier processes transfers differently. It may take only a few days, or possibly up to the time of renewal, before Embroker can act on your behalf with the current insurance carrier.
We can provide more details on what to expect as well as discuss with you details about your policies, specific coverages, a strategy for your renewal, and any potential gaps in coverage.
Why should I make Embroker my broker?
When you make Embroker your broker, you can easily share certificates, schedule renewals, file claims, get a licensed expert to review potential gaps in your coverage, and more — with the convenience of a secure online platform.
I have policies with other insurance brokers. Can I still use Embroker?
Yes, you are welcome to start an account, upload your policies, and take advantage of basic coverage comparison data. To get the most out of Embroker, we recommend you make us your broker by transferring your policies to us and/or purchasing coverage.
How much does Embroker cost?
If you purchase insurance through us, we get paid a commission by the insurance carrier. To learn more, read our full compensation disclosure.
How do I control email notifications?
Notifications help you stay on top of activity within your account. To control notifications, please contact us and we’ll help you turn them on or off.
How do I add team members to my company?
Adding team members is the most secure and convenient way to share access to your company’s insurance coverages. To add a team member, log into your Embroker account and navigate to the Team settings page from the upper right navigation near your company name. Invite new team members using their email address, separating each one with a comma.
Please note: Invitations expire after 14 days. Also, invited team members cannot invite other team members. You can contact us to have this changed.
Can I have a copy of the policy form?
Yes, of course! You can click “Download Coverage Details” on the quote screen of each specific coverage. Please reach out through our chat if you are having issues finding the download feature.
Additionally, insurance language can be confusing so please reach out to our team to set up a call to walk through the coverage if you have any questions.
What happens when I upload a policy?
We extract data from the PDF and create a new digital version that’s much easier to view. Within 24 hours of uploading, we’ll create a snapshot summary of your policy. A full-text version of your policy is created within 48 hours of uploading.
How do I get a PDF version of my current insurance policy?
You may already have access to a PDF version of your policy from your current broker. If not, you can scan your paper policy and upload it from your Policies page. Alternatively, you can upload a PDF version of your coverage certificate or binder. If you purchase coverage directly from us, your PDF policy will be automatically added to your Policies page.
How do I transfer my policies to Embroker?
It’s easy: You can start by uploading PDF versions of your policies on your Policies page. If you’re having issues, you can click the Support link to have a broker help you.
Why would I upload my insurance policy?
When you upload your policy to your Embroker account, we turn it into a clean digital version which you can access at any time from your Policies page. Having access to these paperless policies also lets you easily see what you’re covered for, without the hassle of having to sift through policy documents.
How do I remove a company from my account?
Please contact your personal adviser to remove a company from your account.
I manage insurance for more than one company. Can I add multiple companies to my account?
Yes, here’s how: Go to your business profile, click “Settings”, then follow prompts to add the new company. To switch to a different company profile within your account, click the “Switch Company” button. Please note: your Embroker account is limited to one login email address, regardless of how many companies you manage.
Safety and Security
How does Embroker keep my data and personal information safe?
We care deeply about your privacy and use industry-standard security measures, which includes Amazon S3 encryption, to keep your data safe and secure. Your data is never shared with a third-party, and is only used to help us make smarter and more cost-effective decisions about your coverage.
How do I file a claim?
To learn about how to report a claim visit our claims page.
What information do I need to report my claim?
1. Name and contact information of everyone involved in the loss;
2. Your policy information;
3. The type of loss you are reporting (auto, property, workers compensation, etc.);
4. When and how the loss occurred;
5. Description of any injuries or damages.
To make a claim, visit our Claims page.
I don’t have all the information needed to report my claim. What should I do?
You should file your claim as soon as possible. You will be able to add and update your information later.
What happens after I report my claim?
You will receive confirmation that you’ve filed a claim with Embroker. And we will let you know if further information is needed. You will receive real-time updates about your claim via our Embroker portal. Commercial Auto or Commercial Property claims usually require a representative to examine the damage in person.
How long will it take to settle my claim?
Time varies depending on the type of the loss, and how long it takes to investigate your claim.
When can I expect payment?
After all the facts about the loss are reviewed, and it is determined that your loss is covered by your insurance policy, a check can be issued to cover damages as estimated by your claims professional.
Damaged property and vehicles usually require an in-person inspection. A check can be issued immediately or soon after the inspection.