Mike McLean November 11, 2022 3 min read

Marketplace Company Eden Reduces Premium by $30k

whats not covered in key person insurance?

“Super responsive — Embroker helps us get the ball rolling with potential clients in record time whereas before we’d have to wait at least 48 hours for a response to any insurance questions.”Camille Merritt, General Manager at Eden

Request a consultation with an Embroker professional and see how taking a better approach to insurance can benefit your business.

The Client

Established in 2015, Eden is a platform for office management. Their application acts like a marketplace where office managers can find services to solve any kind of office or facilities need. Eden offers services such as office cleaning, handymen, IT support, and catering; they currently serve over 700 clients from Pinterest and Airbnb down to property management companies and small startups in California’s Bay Area.

The Challenge


Eden employs a physical workforce who travel to clients’ offices to help with everything from nightly janitorial to soundproofing conference rooms. Physically entering and performing work onsite exposes Eden to a significant amount of risk. Eden needs a solid insurance program to cover bodily injury and damage caused to client’s property—a priority for both Eden and their customers. 

The Journey


Eden’s previous broker lacked key carrier knowledge, resulting in unreasonably high premiums

Before Embroker, Eden relied on a reputable, national brokerage to market their insurance policies. Without comparisons and adequate information, Eden thought they had secured an insurance program that met their requirements. What Eden didn’t know: their assigned broker from the national brokerage lacked familiarity with their industry. Due to a misclassification by the broker of their business model, Eden was OVERPAYING for their coverage.

Eden leverages Embroker’s expertise and technology for data-driven premium insights

Eden started engaging with Embroker via our ‘Policy Audit’. They uploaded their policies on the Embroker platform to be digitally rendered, and expertly assessed.  After doing so, Eden saw data on their peers’ coverage and how much they were overpaying. We commonly see companies with duplicate coverage, missing key policies, and overpaying for their coverages. After viewing these comparisons (completely free for anyone who signs up on our platform), Eden set benchmarks for a reasonable premium and coverage.

Embroker professionals consulted Eden on a path to correct the previous broker’s missteps

In tandem, an Embroker expert reviewed Eden’s policies and noticed that their former broker was not familiar with the risks of a technology company with a physical operations team. Not only did the previous broker not understand Eden’s unique risks, but they also did not pursue carriers that were writing competitive coverages for this type of business. These missteps resulted in Eden paying a hefty premium for an Errors & Omissions policy with unusual add-ons.


schedule a free consultation with an embroker professional


The Results


Embroker saved Eden $30k in premiums and improved their coverages

After seeing a need for a change, Eden signed a broker of record letter with Embroker. Our team approached an insurance carrier that was writing policies for unique marketplaces and who could offer competitive premium with great coverages. After negotiating on Eden’s behalf, we secured coverage that included General Liability, Errors and Omissions, and Cyber Liability and saved Eden $30k in the process.

Pie graph and bar chart for 2022 benchmark report

Startup Insurance Calculator

Find out how much your startup can expect to pay for key insurance coverages.

Calculate Cost Now

Now that you have a better understanding of insurance for startups, you may be wondering how all of this affects your business and where to go from here. If you need more help or information, you can reach out to Eden Or, if you prefer to get started on intelligent quotes, create your Embroker account today.


Related Articles

series a venture capital cover
Series A Venture Capital Funding: Finding the Right VC for Your Startup

Series A Venture Capital Funding: Finding the Right VC for Your Startup

8 min read

What characteristics should startups evaluate when deciding which venture capital firms they should be targeting during their Series A fundraising efforts?

Read More
Woman using large pointer to select from row of images representing businesses who need marketplace company insurance
What Insurance Policies Do Marketplace (On-Demand) Companies Need?

What Insurance Policies Do Marketplace (On-Demand) Companies Need?

7 min read

The pace of growth, reliance on technology, and on-demand, peer-to-peer business model exposes marketplace companies to a number of unique risks, making a good risk management solution crucial for such companies.

Read More